| Monica
Griffith & her 13-year-old son Corey |
State: West Virginia |
Hello- My
name is Monica Griffith and I live in Mullens,
West Virginia. At the end of September 2005, my
13-year-old son took his own money and purchased
a 20-inch NEXT Chaos bike. After riding the bike
twice, he was riding down the street and both
pedals came off the bike, almost causing him to
wreck - keep in mind, this is a new bicycle.
On October 2,
2005, this bike was returned to Wal-Mart and
exchanged for the exact same bicycle. The bike
didn’t move out of our garage until Oct. 5,
2005, when my son rode no more than 150 yards
and the sprocket chain almost snapped in two,
causing it to come off its track and get
entangled in the rear wheel. My son went over
top of the bike and into a parked truck. He was
taken to the hospital and luckily nothing was
broken. Thankfully, there was not a car coming
at the time, or this incident could have proved
far worse than it actually was.
I called
Wal-Mart and was informed this was a
manufacturer problem, and I was told I would
hear from Kent International, the manufacturer.
I heard from the President of Kent
International. The gentleman’s truck that my son
hit is damaged -$900.00 worth of damage- and the
man from Kent International wants me to talk to
the man and get a feel for what he's wanting. I
told Mr. John Levi that I didn’t need to get a
feel for what he was after, I knew: he wanted
his truck repaired! My husband and I have filed
a consumer complaint with the Attorney Generals
Office.
We still have
the bicycle and it has not been returned to
Wal-Mart. I am afraid it will be put back on the
sales floor and resold if we return it. I have
spoken with several people who have purchased
bikes from Wal-Mart over the past few months,
and I have yet to find one who has not had to
return their bike for one problem or another.
Wal-Mart says they are not responsible for the
defects on these bicycles, but they continue to
put their names behind them and keep selling
them. I ask just one question who IS
responsible?
Sincerely,
Monica Griffith
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